We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm ET, weekends and holidays will be processed the next business day. 

Orders do not ship on the same day they are placed. Please allow 2-3 business days after placing your order for processing. You will receive a follow-up email confirmation once your order has shipped.

Once your order is processed you can quickly and easily track it:

DOMESTIC ORDERS:

You can find the UPS tracking number in the shipping confirmation email.

Clicking on the tracking number should direct you to the carrier’s website where you will be able to visualize the location of your order. 

If clicking on the number doesn't work automatically, please visit UPS.com and enter your tracking number.

INTERNATIONAL ORDERS:

You can find the DHL tracking number in the shipping confirmation email.

Clicking on the tracking number should direct you to the carrier’s website where you will be able to visualize the location of your order. 

If clicking on the number doesn't work automatically, please visit DHL.com and enter your tracking number.

Duties & Customs:

Customs, and import duties are the sole responsibility of the customer. These will vary according to destination and are payable upon the receipt/delivery of the goods.

Entry of goods into the UK:

As part of fire regulations in the UK all soft-furnishings entering the country must be regulation compliant.

Our insert pillow has been tested and is compliant with the Furniture and Furnishings (Fire) (Safety) regulations 1988. This label can be found sewn on the insert pillow.